Privacy Policy
Last updated: 6 November 2026 · Effective: 6 November 2026
This Privacy Policy explains how QuantumSparc Technologies Private Limited (“QuantumSparc”, “we”, “us”) collects, uses, shares, and protects personal information when you use the Smart Booking mobile applications and related services (the “Service”): the customer app (bus & micro tickets, hotels, events), the Smart Booking Partner operator app, and the Smart Booking Driver app. QuantumSparc publishes the Service on Google Play and is responsible for the personal information processed through it.
Contact: contact@quantumsparc.com (privacy & data requests) · support@smartbooking.com.np (in-app support) · Janakpurdham, Nepal · Company reg. 355839/81/82 · PAN 621251625.
1. Information we collect
We collect only what the Service needs to work. The exact data depends on which app you use and what you do in it.
a. Information you give us
- Account details: your mobile phone number (your main identifier), name, and — if you add them — your email address and a profile photo.
- Authentication: a password you set, stored only as a salted hash (never the password itself). A one-time SMS code (OTP) may be used as an alternative sign-in where enabled.
- Booking information: the trips, stays, and events you search for and book, dates, passenger/guest counts, seat or room choices, and contact details you enter for a booking.
- Payments: your payment is processed by a third-party payment provider. We receive a transaction record (amount, status, reference). We do not collect or store your full card number, PIN, or banking credentials.
- Content you submit: reviews, ratings, and attached photos or videos; messages or support requests.
- Partner & vendor information (Partner app): business name, logo, listings (routes, vehicles, rooms, portfolios), uploaded media, and earnings/payout details.
b. Information collected automatically
- Device information: device model, OS version, app version, and a device identifier used to keep your session secure and recognise a new sign-in.
- Location (only with your permission): approximate and/or precise location, used to show hotels and services near you and to support trip and driver features. Denying it only disables location-based features.
- Usage data: basic information about how you use the app, used to operate and improve the Service.
c. Sensitive information — guest identity documents (Partner app)
When a hotel operator checks a guest in using the Partner app, the app can scan a guest’s identity document (citizenship card, National ID, driving licence, or passport) with the device camera. Text is read on the device; the captured image and the extracted fields (name, document number, date of birth) are then sent to our servers and stored as part of that booking’s guest record, so the hotel keeps the record the law requires. Operators must obtain this information lawfully and tell their guests how it is used.
d. Biometrics
If you turn on fingerprint sign-in, your fingerprint is checked by your device’s own secure hardware. Your fingerprint never leaves your device and is never sent to or stored by us — the device only tells the app whether the check passed.
2. How we use your information
- create and secure your account and sign you in;
- take, confirm, and manage your bookings, tickets, vouchers, and refunds;
- process payments through our payment provider and keep transaction records;
- show relevant results, including services near you when you allow location;
- send booking confirmations, e-tickets, reminders, and account-security alerts by SMS, email, or in-app message;
- let you rate and review, and display reviews to other users;
- operate, secure, and improve the Service and prevent fraud and abuse;
- comply with legal obligations (for example, records a hotel operator must keep).
We do not sell your personal information, and we do not use it for third-party advertising.
3. How we share information
- Operators, hotels, vendors, and drivers receive the booking details they need to fulfil your booking (for example, your name, contact number, and booking specifics).
- Payment provider processes your payments.
- SMS and email providers deliver the messages you receive from us.
- Hosting and infrastructure provider stores and serves the data that runs the Service, on cloud infrastructure in the Asia-South (India) region.
- Legal and safety: where required by law, to enforce our terms, or to protect the rights and safety of users, operators, or QuantumSparc.
- Business transfers: if the Service is transferred to another entity, personal information may transfer as part of that change, subject to this policy.
Service providers act on our instructions and may use the information only to provide their service to us.
4. Data retention
We keep personal information while your account is active and as needed to provide the Service, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymise it. Booking, payment, and guest-record data may be retained for the period the law requires.
5. Your rights and choices
- Access and correction: view and edit your profile (name, email, photo, phone number) in the app.
- Account and data deletion: request deletion in the app or at api.smartbooking.com.np/account/delete. Some records may be retained where the law requires.
- Permissions: you control camera, photos, and location access in your device settings.
- Communications: essential service messages are part of the Service; optional messaging can be adjusted in the app.
To exercise any right, contact contact@quantumsparc.com.
6. Security
We protect personal information with measures appropriate to its sensitivity, including encryption in transit (HTTPS/TLS), hashed passwords, access controls, and encryption of stored secrets. No method is completely secure, but we work to protect your information and respond to incidents.
7. Children
The Service is intended for adults under the laws of Nepal, or minors with the consent and supervision of a parent or guardian. We do not knowingly collect personal information from children in a manner prohibited by law. If you believe a child has provided us personal information without appropriate consent, contact us and we will act.
8. Permissions we request
| Permission | Why |
|---|---|
| Location (approximate & precise) | Show hotels and services near you; support trip and driver features. Optional. |
| Camera / Photos | Profile photo, review photos/videos, listing media, and (Partner app) scanning a guest’s identity document at check-in. |
| Biometric (fingerprint) | Optional fingerprint sign-in, verified on your device only. |
| Internet / Network | Connect to our servers. |
| Vibrate | Haptic feedback. |
9. Changes to this policy
We may update this policy as the Service changes or the law requires. We will revise the “Last updated” date and, for significant changes, give a more prominent notice in the app. Continued use after an update means you accept the revised policy.
10. Contact us
QuantumSparc Technologies Private Limited
Janakpurdham, Nepal
contact@quantumsparc.com ·
support@smartbooking.com.np
Company reg. 355839/81/82 · PAN 621251625